One of the most challenging skills for people is to trust.
It leads to simple questions resembling obstacles impossible to ask.
Either they avoid asking the question providing many explanations instead. Or they avoid the subject altogether preferring the story they can make out of the situation by themselves. Or they ask a question packed in many reassurances and ideas for the other which all serve to reassure themselves.
It’s the fear of consequences when misunderstood.
It’s not trusting themselves nor the other.