

The difference between doing and serving
John Wanamaker wasn’t only an advertising legend he also had profound thoughts on customer service.


John Wanamaker wasn’t only an advertising legend he also had profound thoughts on customer service.


Being able to see means that we have understood something as we found a way


It seems obvious, that a plan and its execution will differ in details. This idea


Among the things I appreciate being able to do, is leading a PCM group, we


In the past, I was taught that I can’t sing nor keep the rhythm and
When you are communicating are you paying attention to what the message is about and


Engagement is key to achieve our dreams, our hopes, our work. Anytime we engage into


Control is linked to an idea of security that we can attain from making sure


‘Life is a journey, not a destination.’ ― Ralph Waldo Emerson In German there is
Can leadership be defined? Many have tried to answer this question and struggled to find

One of the things I love to do are trainings for young members within JCI.
In the past years I attended a lot of trainings as I love to learn