Among the things I appreciate being able to do, is leading a PCM group, we come together to enhance our learning of the Process Communication Model. As the name says, the model invites us to observe the process of our communication in order to learn how we can adapt our communication to enhance our relationships.

In that group, we all share the same interest for the model and consequently also a language as well as a frame of reference. I like to see how this often eases our interactions and mutual understanding.

One of the interesting struggles that came up today was how to describe it to customers when we show or teach them the model.

Models tend to make us believe that we have a solution. That is particularly true for PCM as it is well structured and describes behaviors based on sound and easy logic. What we’ve had to learn through using this or other models, is that learning the theory isn’t sufficient. Learning starts with having experienced using the model and its ideas. Which is basically why our group meets.

The path to show and share the learning is more tedious than the one to sell a “solution”, but it is the more honest one, the one that allows to establish trust and enables that our customers seek out the experience.

Every time we meet, we add to our experience and I can see how we start to see the people instead of the stereotypes.