The easy way to teach children how to be polite is by telling them what
The idea that some things are within our control whereas others will be outside of
When decisions are made, people often want them to be the right decision. This desire
It’s probably one of the worst approaches to teamwork: assuming and stating that the group
When invited to a meeting, people will immediately imagine an outcome of that meeting. If
The ultimate objective of our communication is that its intent and its impact can be
Many small organizations will not think much about establishing structures and processes. They assume that,
People’s relationship with results usually is a form of attachment. For some, reaching the result
Quite often, people seek to build trust by trying to reassure their audience. They’ll step
Suzy couldn’t believe how often she had come back to the same request. She had
An automatic reaction to differences in a team often is the desire to align them
Years ago, I read Mortimer J. Adler’s book “How to Read a book” and continue