As much as we might sometimes wish to be able to create some changes, we
During the last few days, I’ve been attending a group relations conference. One of the
There are many reasons to listen to someone’s story. All are based on care. Caring
James is leading the process development in his organization and a keen learner. Like everyone,
Mitch was struggling. He knew that his behavior had confused his team, but he was
Not too long ago, I had an interesting exchange with a colleague. The information he
There are directives I don’t agree with. Think positive is one of them. It’s worthwhile
It’s easy to judge other people and humans do that all the time. It’s also
One of the most undervalued elements of good communication is listening. Really listening. And there
When hierarchy around him changed, my father counterbalanced the idea that if one person was
People like to have a sense of structure in their day to day. It creates
It is astonishingly complicated to describe what we want. One reason for this is, that