Articles about decision making have a tendency to create confusion between being rational and making
John Wanamaker wasn’t only an advertising legend he also had profound thoughts on customer service.
A discussion about our language triggered further thinking about the words we use. Our discussion
The industrial age brought the invention of processes. The internet brought an automation of these
Thinking about how we say things, I googled “how to say it” and found something
There was a time with a simple promise: work hard and you’ll have a job
Being able to see means that we have understood something as we found a way
It seems obvious, that a plan and its execution will differ in details. This idea
In my coaching practice, I regularly am asked to help solve problems. Usually, the request
Sometimes, when I coach or when I train, things seem too easy. We seem to
But the problem, you see, when you ask why something happens, how does a person
The idea to compare things is a very normal one, it happens all the time