

Asking what people want
“What do you want” is a tricky question. Most of the time, people don’t have
“What do you want” is a tricky question. Most of the time, people don’t have
There are many ways to define one’s identity. One way to look at it is
A recurrent theme I’m seeing in my work is how quickly judgments transform conclusions. Once
Jill had joined her new company a few months ago. In the preliminary conversations, they
Whenever there is a desire to be right, there also is a fear that it
There are beginnings and endings. The exciting part often will be the beginning. It is
The attention economy established the idea of quickly taking a stance for or against something.
When there is little time and problems pop up, the most frequent reaction is to
A colleague reached out to me to discuss the transformation process of her business. Two
Over the last years, the world has thrown quite a few problems at us. Maybe
One day, someone invented appointments. It was the possibility to know when someone would be
Recently I had a conversation with a team member who was seeking my understanding of